Privacy Policy
How we collect, use, and protect your information
Last updated: March 26, 2026
This Privacy Policy explains how The Basement Makers and Renovators collects, uses, stores, and shares information when you visit our website or contact us about our services.
Information We Collect
We may collect personal information you provide when you contact us, request a quote, submit a form, call us, or email our team. This may include your name, phone number, email address, property address, and details about your renovation project.
We may also collect limited technical data through our website, such as browser type, device information, pages visited, and interactions with the site, to help us improve performance and user experience.
How We Use Your Information
We use your information to respond to inquiries, prepare estimates, schedule consultations, provide renovation services, and communicate with you about your project.
We may also use information to improve our website, measure marketing performance, maintain records, and comply with legal obligations.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers or subcontractors only when needed to operate our business, support your project, process communications, or comply with legal requirements.
If required by law, regulation, court order, or to protect our rights and safety, we may disclose relevant information to the appropriate parties.
Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand traffic, improve content, and evaluate campaign effectiveness. These tools may collect usage data such as visited pages, referral sources, and session activity.
You can manage cookies through your browser settings, though disabling some cookies may affect website functionality.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, and meeting legal or contractual requirements.
We use reasonable administrative and technical safeguards to protect personal information, but no method of transmission or storage can be guaranteed fully secure.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal obligations.
If you no longer wish to hear from us, you can ask us to stop using your contact information for follow-up communications.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at [email protected] or call (403) 497-1555.
